FAQ

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Questions about the platform

Getting started

The platform is designed to help you monetize your site or mobile app with ease. Complete the registration form with just a click. Next, check your inbox for the account verification email to log in to our platform (1 working day). Copy and paste our Magic Tag into the HTML code at the bottom of your site. It will automatically choose the highest paying formats and placements from a selection of predefined formats. You may also add other formats to further augment your income. You can check your revenue every day after 11:00 AM (Central European Time) from any device. You will receive payment by wire transfer 30 days after the invoice date.

Login issues

Make sure you have entered your username and password correctly (upper case/lower case). If you use an ad blocker, it may prevent you from logging in. We recommend you deactivate your ad blocker and try again. If you forgot your password, follow the steps outlined in “I don’t remember my password. How can I log in?” Your account may have been suspended. In this case, follow the procedure outlined in “My account was suspended. Why?”

I don’t remember my password. How can I log in?

On the login page, click the “Forgot your password?” link and then enter your username. An email will be sent to the address associated with your account. Click the link in the email to reset your password.

What are the terms for using the platform?

We base our decision to accept your site on several criteria in order to ensure the quality of our advertising network and protect the interests of our advertisers and publishers. You must comply with the following points:
  • be the owner of your site. You must have access to edit the HTML source code of your site. If you submit a site that does not belong to you, you will not be able to insert our code;
  • comply with all applicable laws and regulations;
  • do not infringe on the rights of others, display or promote racist, defamatory or discriminatory language or ideas;
  • do not display pornographic, lewd or offensive content;
  • do not display links to other sites that engage in any of the actions listed above :
  • do not practice forced clicks or click-baiting;
  • clearly identify the legal form, legal representative and address of your site.
We cannot determine if your site will be accepted without a full review of your request.

How long does it take to integrate your monetization service?

Integration takes only a few minutes. Once your registration is complete, go to the Tags & Formats section and copy and paste our Magic Tag into your site’s HTML code. Your site is now ready to display ads!

What is the Magic Tag?

If you have limited knowledge about advertising monetization or if you simply want our technology to do the work for you, the Magic Tag is right for you. It finds the best placements and the highest paying ads to optimize your revenue.

Can I track my revenue progress from day to day?

Yes, your revenue is updated every day at 11:00 AM (Central European Time). You can track your revenue progress from any device (computer, tablet, smartphone) at any time of day in your account home.

Do you offer a plugin to monetize my WordPress blog?

Of course! We developed a proprietary WordPress plugin enabling you to monetize your blog in just a click. You can find it in the Plugins section of your WordPress administration page. In the top right corner of the page, search for: HELLO MONETIZATION.

Can I monetize several sites using the same account?

Yes, you can add as many sites as you want. Once each new site is verified, you can monetize it by following the same procedure you used for your first site.

I have a mobile app. Do you offer an SDK to monetize it?

Yes, we offer mobile app publishers an SDK to generate advertising revenue with ease. Try it out!

Questions about advertisements

What advertising formats do you offer?

We offer a selection of fifteen formats. You can choose the formats that offer the best fit for your site, while generating maximum revenue. These formats range from simple banners and IAB standard formats, as well as more impactful and engaging formats like inread, native widgets, video corners, interstitials, as well as our exclusive formats like Sponsored Embeds and Caption Ads!

What devices can be used to view your ads?

We display advertisements on all devices used by your site visitors (computer, tablet, smartphone), for both your website and mobile app.

Do you display advertisements everywhere in the world?

Yes. Our platform geolocates your site visitors to show them advertisements adapted to their language and location.

Do you comply with the General Data Protection Regulation (GDPR)?

Yes, when you use our tags, we also load our CMP (Consent Management Platform) at no extra charge. The platform manages each site visitor’s choices concerning access to their personal data from your platform, such as cookies placed by advertising sales agencies. For example, if a site visitor decides to refuse all data use, they will not receive personalized ads. Respecting the privacy of your site visitors is essential.

Why do I have to place an ads.txt file on my site?

This file aims to increase transparency between advertisers and publishers, while also combatting advertising fraud. Its presence ensures your access to all of our advertising partners, which leads to enhanced revenue. Download it on our platform and place it at the base of your site. DO NOT INSTALL OR UPDATE THIS FILE AS THIS WILL CAUSE A DECLINE IN YOUR REVENUE.

Can I add the content from your ADS.TXT file if I already have one?

Yes, when you log in to our platform, we let you know if your ads.txt file contains our updated list of partners. If this is not the case, we recommend you download it. You can then copy the lines it contains and add them to your ads.txt file.

Can I add tags from other platforms to increase my ad fill rate?

Yes, you can add tags using our interface by clicking the “Passback” link for each selected tag.

What are Ad Page Views/month?

Ad page views per month corresponds to the number of pages viewed on your site that contain at least one advertisement over a period of one month. You can find this information if you use a tool like Google Analytics.

Questions about payments

What payment methods are available?

All payments are made by wire transfer. It is a safe, fast and international payment method.

What are the payment minimums?

Payments are processed as soon as your combined revenue reaches a minimum of €100 before tax (SEPA zone) or €300 before tax (outside SEPA zone), within 30 days from the invoice date.

Questions about the company

Who are we?

HELLO is a product of Adthink, a company operating in the performance digital advertising market for 17 years. Our mission is to help publishers boost their advertising revenue by offering innovative and efficient services. After marketing the first video streaming advertising offer in 2001, Adthink was named an Innovative New Business by the French Investment Bank (Bpifrance) and the French Ministry of Research. Adthink earned the Deloitte Technology Fast 50 award and has been listed on the Euronext stock market since 2007. Our headquarters is in Lyon (France) and we have offices in Europe and the United States. Learn more : https://adthink.com